Return Policy

Fmeida Return Policy

At Fmeida, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a simple and hassle-free return process. Please read our return policy below:

1. Return Eligibility

  • Returns are accepted within 14 days of receiving your order.
  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.
  • Certain items like personalized or clearance products may not be eligible for return. Please check the product page for any specific return restrictions.

2. How to Initiate a Return

  • To start the return process, please contact our customer support team at [fmeida.fj@gmail.com] or use our online contact form. Include your order number and the item(s) you wish to return.
  • We will provide you with a return authorization number (RA) and the instructions for returning your item.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective, damaged, or incorrect item).
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Process

  • Once we receive your return and verify the condition of the item(s), we will process your refund.
  • Refunds will be issued to the original payment method within 7-10 business days.
  • Please note that shipping fees are non-refundable.

5. Exchange Policy

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

6. Damaged or Incorrect Items

  • If your item arrives damaged, defective, or if you received the wrong item, please contact us immediately.
  • We will resolve the issue by offering a full refund or replacement, and we will cover the return shipping costs for faulty or incorrect items.

7. International Returns

  • For international orders, customers are responsible for all return shipping fees, customs duties, and taxes.
  • Please contact us before returning an international order to receive the correct return instructions.

8. Contact Us

If you have any questions or need assistance with your return, please feel free to reach out to our customer service team at [fmeida.fj@gmail.com].

Thank you for shopping with Fmeida! We appreciate your business and strive to ensure you have a smooth shopping experience.